Shipping & Returns
Shipping
All U.S. orders are shipped via a trackable shipping carrier (UPS, USPS, FedEx).
Exception: orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes will ship via USPS Priority Mail with a delivery confirmation. Military addresses such as those shipping to APO/FPO are usually not trackable due to military restrictions.
The tracking number will be emailed to you once shipped.
Returns Policy
At MellyMel.com, we are committed to providing you with the best pet supplies and products. We take great care in ensuring the quality and safety of our items. However, please be aware that we do not accept returns.
Non-Returnable Items:
All sales are final. We do not offer returns or exchanges for any products unless they arrive damaged or defective.
Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will work with you to resolve the issue by providing a replacement or a refund, as appropriate.
Contact Us:
If you believe you have received a damaged or defective product, or if you have any questions or concerns regarding your purchase, please contact our customer service team at Here. We are here to assist you and ensure your satisfaction.
Please note that it is essential to inspect your order upon receipt and report any issues promptly. We appreciate your understanding of our Returns Policy, as it allows us to offer competitive prices and continue to provide high-quality pet supplies.
Thank you for choosing MellyMel.com, LLC as your trusted source for pet products.